Refund policy

Pibblet Return and Refund Policy

Changing your mind

You may cancel your order before delivery or within 14 calendar days after receiving it, without giving a reason. If items from one order arrive separately, this period starts the day after the last item arrives.

To cancel, contact us using the email listed in our Contact information. Please include your order number or enough information to identify your purchase. Any clear statement of cancellation is sufficient.

No return required

For cancellations within this period, we provide a full refund for the cancelled items without requiring you to send them back. No return postage, restocking or cancellation fees apply.

Refund timing

We issue cancellation refunds to your original payment method without undue delay and within 14 days of being informed of your cancellation. Your payment provider may take additional time to display the refund.

Faulty, damaged or incorrect items
If your item arrives damaged, faulty or incorrect, please contact us with your order number and details of the problem.

To help us investigate the issue, we may ask you to provide reasonable evidence, such as clear photographs or a short video showing the item, the damage or fault, and where relevant the packaging it arrived in.

We do not normally require damaged or faulty items to be returned unless we specifically tell you otherwise.

Once we have reviewed the information provided, we will offer the remedy required by your statutory rights, which may include a refund, repair or replacement, at no cost to you.

If providing photographs or video is not reasonably possible, please contact us and we will consider the claim based on the information available.

Your statutory rights are not affected by this policy and are not dependent on our supplier approving a claim.