Shipping policy
Pibblet Shipping Policy
Where we deliver
We currently deliver to addresses within the United Kingdom only.
Standard shipping is free on all orders.
Where orders ship from
Our products are dispatched directly from our fulfilment partners in China and delivered to your UK shipping address.
Processing and delivery
The estimates below include both order processing and delivery and are counted from the date you place your order:
- Estimated delivery: 5–25 business days after dispatch. Processing normally takes 1–5 business days. Tracking information will be provided when available. Delivery times are estimates and may vary by destination, carrier, customs processing and periods of high demand.
Calendar days include weekends.
These timeframes are estimates rather than guaranteed arrival dates. Supplier availability, busy periods, customs checks, courier delays and circumstances outside our reasonable control may occasionally result in longer delivery times.
Tracking
Tracking information will be provided where available.
Once tracking information becomes available, it may take a short time for the carrier's tracking system to display updates.
Orders containing multiple items
If you order more than one product, the items may be dispatched separately and arrive in different parcels or on different days.
You will not be charged additional standard delivery fees if your order is split into multiple shipments.
Incorrect delivery addresses
Please check your delivery address carefully before placing your order.
If you notice an error after ordering, contact us as soon as possible. We will try to update the address where possible, but we cannot guarantee changes once an order has entered processing or been dispatched.
Delayed or missing orders
If your order has not arrived within its estimated delivery window, please contact us using the details on our Contact page and include your order number.
We will investigate the shipment with our fulfilment partner or carrier and help resolve the issue.
Damaged, faulty or incorrect orders
If an item arrives damaged, faulty or incorrect, please contact us.
These situations are handled in accordance with our Return and Refund Policy and your statutory consumer rights.
Your consumer rights
Nothing in this Shipping Policy limits or excludes your rights under applicable UK consumer law.